Terms of Service

 

Last updated: [Insert Date]

Welcome to Orvella. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our site or making a purchase, you agree to these Terms.

If you do not agree, please do not use our website.

1. General Information

This website is operated by Orvella (“we”, “us”, “our”).
We sell wellness and posture-support products online within the United Arab Emirates (UAE).

We reserve the right to update, modify, or replace any part of these Terms by posting updates on this page.

2. Eligibility

To use this website or make a purchase, you must:

  • Be at least 18 years old

  • Provide accurate information for orders and communication

  • Not use our products for illegal or unauthorized purposes

3. Products & Availability

We make every effort to display accurate product information, including:

  • Images

  • Descriptions

  • Features

  • Pricing

However, we do not guarantee that product colors, dimensions, or details will be perfectly displayed on all devices.

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Change product descriptions

  • Update prices at any time

4. Ordering & Payment

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the selected payment method

  • Cash on Delivery (COD) orders must be accepted at delivery time

Failure to accept a COD order may result in refusal of future orders.

We accept the following payment methods:

  • Cash on Delivery

  • Credit/debit card (where available)

5. Shipping & Delivery

We deliver across the UAE.

Delivery timelines:

  • Same-day delivery in Dubai (for orders before cutoff time)

  • 1–2 business days for UAE

Delays may occur due to courier issues, weather conditions, or public holidays.
We are not responsible for delays outside our control.

6. Returns & Exchanges

We offer returns or exchanges in the following cases:

Eligible:

  • Wrong product delivered

  • Defective/damaged item upon arrival

  • Unopened and unused items returned within 7 days

Not eligible:

  • Used products

  • Items with signs of wear or damage after delivery

  • Improper use of products

  • Hygiene-sensitive items (based on case review)

To request a return or exchange, contact us at:
[Insert your email or WhatsApp number]

7. Refunds

Refunds are issued only after the item is returned and inspected.
Cash on Delivery orders may be refunded through:

  • Bank transfer

  • Store credit

  • Replacement product

Shipping costs are non-refundable unless the mistake is on our end.

8. Accuracy of Information

We are not responsible if:

  • Website information is not entirely accurate, complete, or current

  • Specifications change from suppliers

  • There are minor differences between product images and the actual product

Use of our products should be based on your own judgment and comfort.

9. Prohibited Use

You agree NOT to use this website for:

  • Fraudulent or illegal purposes

  • Spreading harmful content

  • Attempting to access website backend or servers

  • Violating copyright or privacy laws

Any breach may result in immediate termination of access.

10. Limitation of Liability

Our liability is limited to the purchase price of the product.
We are NOT responsible for:

  • Misuse of products

  • Injuries caused by improper use

  • Indirect or incidental damages

  • Issues caused by third-party couriers

All posture and wellness products should be used safely and moderately.

11. Indemnification

You agree to indemnify Orvella against any claim or demand arising from your breach of these Terms or misuse of our products.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates.
Any disputes will be handled under UAE jurisdiction.

13. Contact Information

For questions about these Terms, contact us at:
Email/WhatsApp: [Insert Contact Information]
Business Location: [Insert City, UAE]